I sit down with Gavin Ballard, founder of Disco Labs and Submarine. We discuss how a love of Shopify led to the creation of Disco Labs, why they decided to pivot from an agency to a product, the challenges of process transition when pivoting, why being at the coal face of client issues helps with product development, Submarine’s GMT through their existing agency partner network, the importance of the developer experience and a revolutionary new paradigm in online retail; ‘flexible commerce’