Services


 

We are now called Factory

 

WHO IS FACTORY?

Factory is a Digital Commerce Agency for D2C and omnichannel brands navigating £5m to £100m. Our clients win by tapping into our brains and leveraging our consultancy, design, development & growth services. Our secret? We're designed NOT to scale. So you always work with the A-team

 

WHAT WE DO


✨ Consulting

We provide your digital team with a commerce brain & body that has more than 30 years of experience.

That experience enables us to embed inside your business and help you prioritise your digital roadmap, manage your budget, navigate projects and choosing the best commerce technology stack.

Additionally, we work with you on special and complex problems like determining whether headless or composable solutions are right for you, identifying and implementing custom technology solutions, and providing strategic insights for your go-to-market strategy.



Design & UX

We work with your internal creative team or act as your end-end design function depending on the stage and size of your business.

Our work encompasses user research and analysis, developing design systems, wireframing, and prototyping.

Our process is backed by proprietary UI/UX audits, benchmarking, A/B testing, usability & accessibility testing and conversion rate optimisation.

All of which is to ensure your digital presence is optimised for performance AND your brand world.



Development

We bolster your internal development talent or act as your end-end development team depending on the stage and size of your business.

Our work includes custom and off-the-shelf theme development, store setup and configuration, custom feature and functionality development, front-end feature integration and technical SEO. We also offer more specialised services such as custom apps, headless and composable development and third-party API integration.

All of which is shipped through a thorough testing and quality assurance process to ensure your digital infrastructure is robust and future-ready.



Growth

We identify and address growth gaps within your digital team. We fill these gaps fractionally, whilst building a process, with a view to help you hire these roles in the future.

Our services include conversion rate optimisation (CRO), customer relationship management (CRM), retention strategy and execution, search engine optimisation (SEO), content and community strategy, and social media strategy and management.

To support our work, we back our thinking with comprehensive analytics and reporting. The goal is always to ensure you are making the right commercial and budgetary decisions.

 



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