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Ep 123: Crafting the ideal tech stack, with Lucy Reid, Co-founder at Your Basket Is Empty

We discuss the skill set solutions people need, the ideal tech stack evaluation process, what tech companies can do to help their chances during a discovery process, the power of flex in a project, how brands can best prepare for a discovery and why perfection should not be the enemy of good. …………. This podcast is sponsored by my mates at Swap. Swap is the Ecommerce Operating System (OS) powering brands like Motel Rocks, Joseph Joseph, Drakes, Nadine Merabi, Tala, Never Fully Dressed & Percival. From shipping, tracking and package protection, to returns and cross-border, they have you covered. And they mean that – their team handles all the direct relationships with your carriers, 3PLs, and recycling partners to give...

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Ep 122: Defining eCommerce OS with Cian Wright, VP of Partnerships at Swap

 We discuss why post purchases experiences are generally poor, the impact Amazon has had on consumer expectation, what it’s like to build a modern B2B SaaS roadmap, why eCommerce operating systems are important, taking incumbents like Global E and the power of a cool B2B brand.  …………. This podcast is sponsored by my mates at Swap. Swap is the Ecommerce Operating System (OS) powering brands like Motel Rocks, Joseph Joseph, Drakes, Nadine Merabi, Tala, Never Fully Dressed & Percival. From shipping, tracking and package protection, to returns and cross-border, they have you covered. And they mean that – their team handles all the direct relationships with your carriers, 3PLs, and recycling partners to give you time back you never knew...

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Ep 121: Balancing D2C and B2B with Katy Cottam, Founder and CEO of Luna Daily

We discuss why Luna Daily started as an omnichannel brand, the advantages and realities of working with retail partners like Sephora, the playbook for successful retail partner selection, the key ingredients and people one needs to scale a B2B operation, and why why more brands should embrace Amazon. …………. A quick word from my sponsor SparkLayer. With a growing demand for a B2C-style buying experience within B2B, more and more brands are turning to wholesale-specific platforms to deliver. Customer experience is no longer a buzzword but a necessity. Features like easy repeat ordering, quick-buy options, order status reports, and clear order rules (like minimum quantities or pack sizing) are the differentiators in an increasingly competitive marketplace. With B2B ordering time...

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Ep 120: The B2B eCommerce Master Plan with Chloe Thomas eCommerce Consultant & Podcaster

We discuss the complex nature of modern B2B and why it’s hard to define, the similarities and differences of B2B strategy circa 2017 and now, Chloe’s top B2B guests on her podcast and what others can learn from them and what’s exciting and what’s scary about B2B in 2024.  …………. A quick word from my sponsor SparkLayer. With a growing demand for a B2C-style buying experience within B2B, more and more brands are turning to wholesale-specific platforms to deliver. Customer experience is no longer a buzzword but a necessity. Features like easy repeat ordering, quick-buy options, order status reports, and clear order rules (like minimum quantities or pack sizing) are the differentiators in an increasingly competitive marketplace. With B2B ordering...

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Ep 119: B2B at scale with Chief Operating Officer at ROKA London

We discuss the advantages and challenges of independent retailers, what it’s like to work with distributors, why international expansion is an good B2B strategy - albeit harder than most think, balancing D2C and B2B and why the brand world trumps agency land. …………. A quick word from my sponsor SparkLayer. With a growing demand for a B2C-style buying experience within B2B, more and more brands are turning to wholesale-specific platforms to deliver. Customer experience is no longer a buzzword but a necessity. Features like easy repeat ordering, quick-buy options, order status reports, and clear order rules (like minimum quantities or pack sizing) are the differentiators in an increasingly competitive marketplace. With B2B ordering time cut in half for 34 St...

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Ep 118: Is B2B the biggest growth opportunity in commerce right now? With Jason Greenwood, B2B eCommerce Specialist & Consultant

We discuss where the biggest B2B opportunity are (B2B2C or B2C2B), whether modern D2C playbooks are informing modern B2B playbooks, the B2B and broader market opportunities in LATAM - where Jason currently lives, and what market places are winning and losing in 2024. …………. A quick word from my sponsor SparkLayer. With a growing demand for a B2C-style buying experience within B2B, more and more brands are turning to wholesale-specific platforms to deliver. Customer experience is no longer a buzzword but a necessity. Features like easy repeat ordering, quick-buy options, order status reports, and clear order rules (like minimum quantities or pack sizing) are the differentiators in an increasingly competitive marketplace. With B2B ordering time cut in half for 34...

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